FAQ

WHERE IS YOUR STORE LOCATED?

Our headquarters and storefront are located at 8 The Green STE A Dover, 19901 USA.

WHAT IS YOUR TURNAROUND TIME FOR ORDERS?

2-5 business days for in stock items. If we don't have it in stock, we will let you know the anticipated delivery at the time of your order.

DO YOU SHIP INTERNATIONALLY?

Yes, shipping fees are calculated at checkout, and extra fees may apply.

ORDERS SENT FROM TURKIYE?

Orders are shipped from Türkiye within 2-5 days. Currently, our warehouse in America is under preparation.

DO YOU ALLOW OTHER SHIPPING SERVICES TO PICK UP AND SHIP?

No, we only ship through our carriers: UPS, DHL, PTT EXPRESS. Shipment is provided using the fastest option available on the day the order will be sent.

WHAT IS YOUR RETURN POLICY?

Upon receipt, please inspect your purchase and notify us immediately of any damages, size discrepancies or errors; we will arrange for an immediate replacement. Sanatella Home Textile will honor returns within 30 days of the purchase date but will not accept used or laundered returns. We cannot accept returns on items damaged through normal wear and tear. You may return merchandise through the mail for a refund or exchange. Please note there is a handling charge for returning your product.